Supply and Delivery of Fans Only

Please note that DFSSEA does not provide any installation services with respect to the increasing numbers of customers with contractors to install our products.

You may refer to our support partner, Air Wings Industries, regarding installation services. Once you make your purchases online, your stocks will be allocated and you will receive a call in 1-3 working days. Air Wings Industries will liaise with you and provide delivery to your specified address. If you require installation, they will be able to provide professional advice and quote you accordingly. If you need the stocks within the week of buying, indicate a note once you checkout and they will try to expedite your delivery.

As a guide, for basic installation on concrete ceiling less than 3m height, equipped with an existing lighting electrical point, installation is at an exclusive rate of $60-80/ fan. If you happen to purchase more, you can negotiate directly when they call and support you. All installation services done by Air Wings Industries are subjected to final quote and will be payable directly to Air Wings Industries.

Tip: If you have false ceiling, do ensure your contractor or designer provides the support structure to mount the ceiling fans. Air Wings Industries will be able to do it as well at additional cost.

We strongly suggest for your fans to be installed by Air Wings Industries to ensure they are properly installed to function safely. Air Wings Industries will also be supporting your warranty after sales service. If you do engage your own installers, do ensure they install the fans properly as additional service charges may apply if the fan causes undesirable operation to occur.

Warranty Terms

Warranty is borne by our support partner, Air Wings Industries, the pioneers of authorised ceiling fans installations with over 20 years of experience.

All fans under our inventory comes with a warranty of 2 years on parts, and 1 year on-site service in Singapore. The motor has a limited lifetime warranty for 10 years. Warranty on products purchased from our store will be fulfilled by Air Wings Industries and will commence with reference to your respective order receipt date subjected to their Terms & Conditions.

Selection of Distributors

At DFSSEA, we pride ourselves with quality products. Therefore, we only carry recognised distributor products verified for Singapore use. Please note that we do not carry replica, inferior, imitation, or parallel import sets that may compromise both electrical and mechanical faults not suitable for use in Singapore. All our sets are original and we have a wide variety of fans to choose from, from local recognised suppliers and distributors. If you do have recommendations for quality locally recognised distributors you would like in our store, please do not hesitate to leave us a message as well!

Lights/No Lights Options

At DFSSEA, our fans are equipped with the latest LED energy saving light options with RGB capabilities – there is ambience lighting at 3k, natural day light at 5k, and task lighting at 6k, and additional night light for movies or kids that are afraid of dark. Please drop by our showcase to view the selection we have.

VAC Motor Vs DC motor

A DC motor operated fan enables energy savings ratings and silent performance by operating within low power. Set as the benchmark of 2017 with our latest VAC motor smart system, an intelligent variable automated control by RENASA Japan allows users to customise the amount of airflow and save energy with our exclusive range of fans. In addition, an option to select a range of powerful breeze settings enables you to extract maximum performance while satisfying your strong ventilation needs during summer climate conditions.

While Stocks Last Availability

DFSSEA works with both commercial and residential developments acquiring stock in bulk purchase programmes and orders. As a result stocks are strictly on a while stocks last basis and limited to online stock availability. With the rise in bulk purchase programmes and varying demands, we will not be able to predict on any future stock availability options for any specific models. So please do get yours while stocks last.

Stock Reservation Period

Once your purchase is successfully made, we can hold your order for up to a maximum period of 3 month(s). However, to encourage better logistics flow, we strongly advise customers to have their fans delivered once they are ready to receive it at their respective address.

Clearance Space Requirements

If you do have recessed false ceiling drop, and/or L Box, please do ensure that you leave at least 15 – 25cm of clearance from the tip of the blades to your ceiling drop, and/or L box. Also, you will need to ensure that once installed, your fan is lower to the ground, than your false ceiling and/or L box in order to ventilate your space more efficiently.

Lighting Shadowing Issues

If you happen to have downlighting in your home, you will most likely need a fan option that is smaller in diameter to avoid shadowing effects when the operation of the fan cuts through the light beam angle of your downlighting. Usually downlighting projects a wide lighting beam angle of 120 – 150 degrees.

To ensure that shadowing does not occur, please ensure that you leave at least 15 – 25cm of clearance from the tip of the blades to your downlighting depending on the project beam angle of your lighting. If you happen to have downlighting on your false ceiling, usually, you will just need to gauge a distance of 10-15cm away from your false ceiling and/or L Box.

Ceiling Height Issues

DFSSEA offers the widest variety of designer fans that is suitable for ceiling height below 3m in height, regardless of concrete or false ceiling. This is usually applicable to HDB and EC apartments. However, some exclusive apartment builds such as penthouses, suites and landed properties may require customised rod length to be advised by our support partner, Air Wings Industries.

The average height to install your fans is at 2.74m, a distance of 8-9ft, measured from the lowest point of the fan to your floor level. However, the installation of fans can still be done with a minimum ceiling height of 2.3m with a limited inventory collection such as the AAE3 and FRH3 series of fans suitable for low ceiling applications.

Business Background

DFSSEA works with commercial project developments and official authorised Singapore Suppliers often buying in bulk quantities to offer attractive rates to our customers. As an e-commerce retailer, we hope to offer our customers the best factory direct prices and ensure minimum stock inventory build-up which often leads to more costs our end. Therefore, we aim to ensure that once you make your purchase, you are able to draw your stocks out within the shortest period of time.

Sell With Us

If you are interested in selling your brand and products with us, kindly contact us at fans@decorfansea.com.

Feedback & Suggestion

Click here to leave any feedback or suggestions, we will be glad to receive it for our improvement. 🙂

Create Your Account

Register an account with us to enjoy the following benefits through your DFSSEA account:

– Save your address and credit card details for faster shopping
– Track your orders and manage your order history
– Gain access to your Wish List and Recommendations
– To create an account, simply select ACCOUNT on the navigation bar and then REGISTER NOW to fill in your details

First Time Order

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card.

For your security, first-time orders can only be delivered to the cardholder’s billing address or an address which we are able to verify independently.

Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

Forgotten Password

If you have forgotten your password, follow the Forgotten Password instructions on the Sign In page.

For security reasons we are unable to manually send your password via email.

The delivery will be done by our support partners, brand owners or the respective courier services appointed within Singapore. For international deliveries, we will be contacting you to arrange and schedule accordingly.

Once we receive your payment, we can hold your product(s) for a maximum period of three months but it is advisable that you get the product(s) soon.

Under an exclusive agreement with our support partners and courier services, orders originating from www.dfssea.com are packaged with a delivery and processing fee of SGD1 per fan to a single location within Singapore. Additional charges may apply for variations such as multiple locations delivery.

For more information, click here.

Please note that DFSSEA does not provide any installation services with respect to the increasing numbers of customers with contractors to install our products. You may refer to our support partner, Air Wings Industries, regarding installation services that may be subjected to additional charges at their discretion. Once you make your purchases online, your stocks will be allocated, and you will receive a call in 1-3 working days to confirm your delivery details.

Installation Policy

Please note that DFSSEA does not provide any installation services with respect to the increasing numbers of customers with contractors to install our products. You may refer to our support partner, Air Wings Industries, regarding installation services that may be subjected to additional charges at their discretion. Once you make your purchases online, your stocks will be allocated, and you will receive a call in 1-3 working days to confirm your delivery details. Air Wings Industries will liaise with you and provide delivery to your specified shipping address. If you require installation, they will be able to provide professional advice and quote you accordingly. If you need the stocks within the week of buying, indicate a note once you checkout and they will try to expedite your delivery.

As a guide, for basic installation on concrete ceiling less than 3m height, equipped with an existing lighting electrical point, installation is at an exclusive rate of $60-80/ fan. If you happen to purchase more, you can negotiate directly when they call and support you. All installation services done by Air Wings Industries are subjected to final quote and will be payable directly to Air Wings Industries.

Tip: If you have false ceiling, do ensure your contractor or designer provides the support structure to mount the ceiling fans. Air Wings Industries will be able to do it as well at additional cost.

We strongly suggest for your fans to be installed by Air Wings Industries to ensure they are properly installed to function safely. Air Wings Industries will also be supporting your warranty after sales service. If you do engage your own installers, do ensure they install the fans properly as additional service charges may apply if the fan causes undesirable operation to occur.

Return Policy

3 Days Return Policy

Applies only for item(s) purchased that has a manufacturing defect or damage caused by delivery, you may return it to us within 3 days of the date you received it.

The value of the returned product(s) will be credited to you in the form of store credits, unless otherwise stated.

Our Logistics Team will contact you to schedule for the collection.

All we need from you is to contact us at fans@decorfansea.com so we can facilitate the return.

This return policy is subject to the terms & conditions stated below:

Terms & Conditions

In order to successfully get your refund on your purchased product, the following conditions has/have to be met:

  1. Customer must provide a photo of the defect(s) within 3 days from receipt of delivery/collection through email.
  2. The purchased product cannot be in an unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
  3. The purchased product cannot be used or installed.
  4. The original packaging of the product must be in resealable condition.
  5. Item(s) has/have to be in sealed original packaging.
  6. Returning fee has to be incurred by the customers, if any.
  7. The 3-Day Return Policy is strictly non-applicable to items marked as “Sale”, “Promotion”, “Display Item”, “Customised Order” and items sold at discounted rates lower than the original listed retail price.

After 7 Days from Receipt of Delivery/Collection

Logistic is a hard cost we incur from our collection to returning procedures. If you decide to return the item after 7 days, your request will be subjected to management approval on a case by case basis.

Our Logistics Team will contact you to schedule for the collection. We will only begin the refund process after we collect the returned item(s).

All refunds will take 14 working days to process and will be issued in the form of a credit back to the original method of payment.

However, DFSSEA reserves the rights to change the mode of refund.

Click to fill up Return Form.

Exchange Policy

We are happy to offer exchanges prior to delivery if the following conditions are met. It is also a must to fill in the exchange form in order for us to process.

– You can only exchange for a product value of equivalent or higher value*
– Your name and order number must be provided to fans@decorfansea.com at least 3 days before arranged delivery date
– Product(s) has/have to be in sellable condition in its original packaging
– Product(s) does/do not fall under non-exchangeable category (refer to list below)

Terms & Conditions
*Exchanges for items of a lower value is possible but we will not be able to refund the balance in cash or store credit.
– Valid for one-time exchange only
– Customers have to bear the cost of shipping products back to our headquarters, if any. If a second exchange needs to be done, customers have to pay $35 for standard courier fee (for delivery).
– Non-exchangeable items include items that are already delivered or scheduled within 24 hours of delivery
– There is strictly no exchange on items marked as “Sale”, “Promotion”, “Display Item”, “Customised Order” and items sold at discounted rates lower than the original listed retail price.

Click to fill up Exchange Form.

Cancellation Policy

Please note that we strictly do not provide for cancellation of orders. If done so in granted special circumstances, cancellation of orders will be refunded in store credit, or in store vouchers only unless otherwise stated.

In an event that you will need to cancel your order, please notify us via emailing fans@decorfansea.com for us to process this request, within 24 hours from the moment the order confirmation email is sent. Our Management will then be able to make a decision if the request for cancellation is a valid request based on the following terms and conditions.

The terms and conditions have to be met as below:

  1. The purchased product cannot be in an unacceptable quality due to fair wear and tear; misuse; using it in an abnormal way; or failure to take reasonable care.
  2. The purchased product cannot be used, installed and delivered.
  3. The purchased product must still be in its sealed original packaging.
  4. Returning delivery fee of $35 has to be incurred by the customers if he/she wishes to opt for the collection service from our 3PL to deliver back to us.
  5. Self-delivery can be done to our address below:

100 Beach Road Singapore 189702

Any cancellation after 24 hours from date of purchase will be subjected to Management approval.

All refunds will take 14 days to process and will be credited back in store credit, or in store vouchers unless otherwise stated. DFSSEA reserves the rights to change the mode of refund on a case by case basis.

Sales; promotions; discounts; exclusive rates & customised orders, collectively known as “Exclusive Offers”, are valid for a limited or specified time only. DFSSEA reserves the right to modify, cancel or discontinue all “Exclusive Offers” at any time, without prior notice. Each “Exclusive Offers” has its own qualifying terms & conditions of sale. All “Exclusive Offers” are subject to stock availability. The Management reserves the right to revise or cancel any existing quotes at the end of the period of the applicable “Exclusive Offers”. DFSSEA shall not be liable to any customer for any financial loss arising out of the ending of the “Exclusive Offers”. Orders that are considered commercial may be excluded from these “Exclusive Offers”.

Decor Fan SEA caters to a wide variety of custom ventilation solutions suited for commercial, residential and industrial projects within the region.

It serves as a platform offering the widest variety of mix and match decorative fans for living sanctuaries providing a sweet spot between the functionality of a ceiling fan’s ventilation effect while complementing your individual decor characteristics.

Through strategic alliances with international organizations over its growth, Decor Fan SEA differentiates with a strong emphasis of consistent research and development efforts reflected through our wide range of decor fan choices.

Such examples include the cooperation with Confcommercio, Europe’s largest business organization group in facilitating the implementation of timeless design aesthetics incorporated into the designs and styles of our decor fans which we pride upon.

In addition, ongoing research and development efforts with partners across the globe nurtures our innovative technology growth injected to the traits of every decor fan being manufactured accordingly to each region’s market needs.

In contrast with its peers, this allows our decor fans to suit each and every individual’s need and preference regardless of aesthetics or superior durability performance traits.

To cope with market differentiation across the globe, Decor Fan SEA establishes its presence through a partnership of network of experiential outlets situated strategically across each region. These joint venture alliances enable us to monitor market shifts and forecast growth trends accordingly, regardless of within commercial projects or residential needs. The recent emphasis on direct consumer interactions being put into practice further evolves our team dynamically to be more involved throughout the transactional relationship.

This include the expansion of additional experiential showcase locations, and the ongoing revamp of our corporate headquarters office into a corporate lounge to suit more open and informal business relationship needs conveniently among our client database.

As with our renowned mirrored tagline, Decor Fan SEA aims to bring Decor Fans For Every Home and to be a part of every home to each and every individual.